Better Business Bereau?

[drunkenstarfish]

Okay so I bought a 46" TV for the Living room from Sam's club. Worked great and we loved it. Five months after purchase we were watching it and it turned off never to power up again. I contact the company and they say we will give you the shipping tags and you ship it back to us. Okay I can do that. Wait a week. Nothing. Call them
Oh you haven't gotten them yet?
Yeah my pet aardvark ate them.
You have a pet Aardvark?
Nope and I don't have a phucking TV that works either.
I get the tags and ship it out. They receive the TV. I wait a week. Nothing.
Call them again.
Oh it could not be repaired.
Elaine when were you going to tell me?
I just received the messages.
You should check them more than once a week Elaine.
Well what we can do for you is send you a 3rd party refurbished TV.
I didn't buy a 3rd party refurbished TV Elaine.
That is what we have.
At this point I am becoming a little annoyed.
Your phucking me Elaine
No sir we are trying to make this right. As soon as we get the Fed Ex tracking number we will let you know.
I wait a week. Nothing
I call again.
Where is my TV?
We are waiting on a TV to send you.
Where is Elaine?
We have many people working here.
Elaine said last week you were waiting on a tracking number. You say you have no TV's? Which one is it Elaine?
My name is not Elaine.
And I don't have a phucking TV.
This is what I can do for you sir. I can send you two TV's!
This should be good.
Yes sir a 32" and a 24".
I don't want those. Your phucking me again Elaine.
I am not Elaine.
Humor me.
Sir this is a good deal.
A hooker with three arms and no teeth is a good deal. This is not exciting me.
Will I get my TV soon Elaine?
It should be soon sir.

My question is should I report them or not? Customer service sucks, faulty products that after researching this problem is quite common.

[MonoxideChild]

You shouldn't have used "abusive" language. Seriously. I know it's stupid, but they can destroy any claim you make against them. They don't have a responsibility to help you if they don't want to. It's along the same lines as somebody calling a waitress a ***** and then not getting served for another 20 minutes. You can still log a complaint though, and should.

[Swift456]

You shouldn't have used "abusive" language. Seriously. I know it's stupid, but they can destroy any claim you make against them. They don't have a responsibility to help you if they don't want to. It's along the same lines as somebody calling a waitress a ***** and then not getting served for another 20 minutes. You can still log a complaint though, and should.

, they gave him terrible service and he's a distraught customer.......customer always right, He can swear if he wants....

Dsf you can complain if you want, do u,,,,

[MonoxideChild]

, they gave him terrible service and he's a distraught customer.......customer always right, He can swear if he wants....

Dsf you can complain if you want, do u,,,,

Except the customer is almost never right when it comes to things like this. There's a reason they record all the phone calls and it's not for training purposes. BBB can't really do anything unless they made a decision based on race or blah blah blah.

[Swift456]

Except the customer is almost never right when it comes to things like this. There's a reason they record all the phone calls and it's not for training purposes. BBB can't really do anything unless they made a decision based on race or blah blah blah.

Your wrong.....he can still file a complaint......and he was right, customer is always right.......

[Warbuck$_Redux]

Bbb doesn't mean too much. Don't bother. I boycott Wal-Mart for reasons like this. You should too

[MonoxideChild]

Your wrong.....he can still file a complaint......and he was right, customer is always right.......

If you read my whole comment, you would have seen where I explicitly said he can and should file a complaint. That doesn't change the fact that absolutely nothing will happen. I had to sit through countless seminars on customer relations and the BBB a few years back.

There's no law saying the customer is always right either, fyi. They don't even have to take back defective merchandise.

[thegame11]

Call a lawyer.

[GiantNFC7]

Bbb doesn't mean too much. Don't bother. I boycott Wal-Mart for reasons like this. You should too

I boycott Wal-Mart for other reasons. They are prejudice against hiring of senior citizens and do not support any sort of union. Known for horrendous working conditions as well.

[Bearfanmike20]

I just buy ebay. Rarely does me wrong.

[MonoxideChild]

I boycott Wal-Mart for other reasons. They are prejudice against hiring of senior citizens and do not support any sort of union. Known for horrendous working conditions as well.

They also **** over distributors as far as pricing. They're infamous for breaking contracts and just letting their million lawyers deal with it. One of the shadiest companies in the world. I worked as Loss Prevention for years and my boss even showed me tape of the CEO, not a cashier, department manager, etc, loading up gift cards at an empty register and then handing them out to his friends and ****. I got a check last summer for about 1500 because they ****ed with my hours worked and ****. Unbelievable.

[JoeJGibbs]

If you read my whole comment, you would have seen where I explicitly said he can and should file a complaint. That doesn't change the fact that absolutely nothing will happen. I had to sit through countless seminars on customer relations and the BBB a few years back.

There's no law saying the customer is always right either, fyi. They don't even have to take back defective merchandise.

You're so right. Just because the company is wrong doesn't mean you should show up guns blazin. lol
Because the person on the other end of the phone is also a human and they still have a little bit of power to make getting what you want a living hell.

[levdgg]

Your wrong.....he can still file a complaint......and he was right, customer is always right.......

Clearly, his next step should be to call the law offices of Simpleton and Simpleton.

[Swift456]

Clearly, his next step should be to call the law offices of Simpleton and Simpleton.

Yep, Pretty Simple.